24/7 Customer Support Center
Free Technical support is provided to our customers for issues directly related to our services and network. Technical Support is available 24/7 via our web-based Support Center and includes Knowledge-Base, Tutorials and Help Desk.
Telephone support is available Toll-Free in The United States and Canada, Monday to Friday from 9AM to 6PM Eastern Standard Time by calling: 1-800-859-8837.
Our Knowledge Base allows you to easily reference topics and find answers to the most frequently asked questions related to our services. Access Support Center
Our tutorials provide step by step instructions on most commonly issues & are available through out support center. Access Support Center
If you can not find the answers you are looking for in our Knowledge Base or Tutorials, you can log a Help request ticket via our online Help Desk anytime 24/7. All technical support requests submitted via the Help Desk are handled directly by our network administrators to ensure you receive a quick and accurate resolution. Help Desk is available by loggin into your account and clicking on the Help Desk link on the top right corner.
Support inquiries are responded to in order of priority and then in the order they were submitted. Reports of service outages take priority over general support inquiries. We reserves the right to determine priority and order of response for any and all support inquiries. We will respond to general support inquiries within 24 hours or by the next business day. Most issues are resolved during the same business day.
We do NOT offer technical support for the following:
- Source Code or Graphic Design issues related to a customer's web site.
- 3rd party scripts or 3rd party software.
- Client workstations, client-side software or client internet connections.
Real-Time Network Monitoring
we monitors our network in real-time 24/7. In case of a service interruption our network engineers will respond immediately to resolve the issue quickly. Our data center is equipped with manned security surveillance 24/7, redundant power supplies (UPS/Generator Backup), proper climate control, fire detection and suppression systems.